Shipping policy

Shipping Policy

At Teearto, we aim to process and deliver your order safely and as quickly as possible. Please review our shipping terms before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after order confirmation.

During sales, new launches, festivals, or periods of high order volume, processing may take slightly longer.

2. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and courier service availability.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances outside our reasonable control.

3. Shipping Across India

We ship to serviceable locations across India. Availability may depend on the delivery PIN code and our courier partners.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Free shipping may be available on selected products, promotions, or order values when mentioned on our website.

5. Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered email address, mobile number, or WhatsApp, depending on the contact information and notification services available.

Please allow some time after dispatch for the courier tracking information to update.

6. Incorrect Address or Contact Details

Customers are responsible for providing the correct name, complete shipping address, PIN code and phone number while placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery details.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their service policy.

If delivery fails because the customer is unavailable, refuses the shipment, or provides incorrect/incomplete contact or address information, the package may be returned to us.

8. Damaged or Incorrect Shipment

If you receive a damaged, defective, or incorrect product, please contact Teearto within 2 days of delivery.

Please keep the original packaging and provide your order number, clear product photos, and an unboxing video where available so our team can review the issue.

9. Exchange Pickup

For eligible exchanges, we will try to arrange a reverse pickup where courier service is available.

If Teearto is unable to arrange a reverse pickup at your location, you will need to send the product back to us using a reliable courier service.

Please retain the courier receipt and tracking details until the exchange is completed.

10. Customized Orders

Customized or personalized T-shirts may require additional processing time depending on the design and customization requested. The estimated dispatch or delivery timeline may therefore differ from standard products.