Refund policy

Exchange Policy

At Teearto, we take great care to ensure that every product reaches you in excellent condition. We currently offer exchange only and do not accept returns.

2-Day Exchange Policy

Customers can request an exchange within 2 days from the date of delivery.

To qualify for an exchange, the product must be:

Unused, unworn and unwashed
In its original condition
With all original tags attached
In the original packaging

Size Exchange

If you have ordered the wrong size, you may request a size exchange within 2 days of delivery. Exchanges are subject to availability of the requested size.

Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 2 days of delivery and provide your order number along with clear photos or an unboxing video.

After verification, our team will assist you with an exchange.

Customized Products

Customized or personalized T-shirts are not eligible for exchange, except when the item received is damaged, defective, or different from the confirmed order.

No Returns or Refunds

Teearto currently follows an exchange-only policy. We do not accept returns or provide refunds for change of mind, incorrect size selection, or other personal preferences.

Please Note

Where available, Teearto will arrange a reverse pickup for the exchange.

If we are unable to arrange a reverse pickup at the customer's location, the customer will be required to ship the product back to us using a reliable courier service.

The product must be securely packed in its original packaging with all tags intact. Customers should keep the courier receipt and tracking details until the exchange is completed.

Once we receive and inspect the product, we will process the exchange according to our exchange policy.